Return Policy

All product returns by customers, regardless of reason, are to contact us in the first instance via email. 

We only accept returns for the following reasons:

a) Goods damaged prior to delivery
b) Goods with manufacturing faults
c) Goods supplied incorrectly
d) Goods that vary from their description on our website

If customers change mind, they can return within 14 days from the date they receive the goods, as long as the product is unused, undamaged and in its original unopened and sealed packaging.

Return freight costs are to be met by the customer, unless the product return is for a reason detailed above a)-d) in which case we will meet the courier costs.

The 14 day returns policy is not applicable to consumable items such as coffee beans, chocolate & cacao products, tea and cleaning items.

This policy is in addition to, and is not intended to limit, any rights or remedies you may have under the Consumer Guarantees Act.